What we do
GatDoc established in 1994 provides out of hours general practitioner cover in the evenings, overnight, weekends, bank holidays and when practices are closed for training. The service provides telephone contact and access to general practitioners and home visits when required. The service covers over 206,000 patients, predominantly from the Gateshead area of Tyne and Wear.
How does it work?
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Patients can access the out of hours service from 6pm to 8am Monday to Friday and 24 hours throughout Saturdays, Sundays and Bank Holidays. Calls to the service are handled by the North-East Ambulance Service (NEAS) via the 111-telephone number. GatDoc operates a triage model where all patients receive clinical telephone assessments. This prevents unnecessary journeys for patients and enables appropriate coordination of home visits and appointments according to clinical urgency and demand. All consultation records are sent electronically daily back to patients GP practice.
A team of sessional GPs provide the service, some of whom work at local practices. The clinicians are supported by administrators, receptionists and drivers as well as a management team responsible for the day to day running of the service. If patients need to be seen in person they are asked to attend the GatDoc premises which are in the out patients department of the Queen Elizabeth Hospital, and Blaydon UTC in Gateshead. GatDOC works alongside the QE Emergancy departments refering patients through to the appropraite departments.
Please see more information on other services we provide in Gateshead.
If you would like to know more on how we can support you in your GP practice please get in touch below.
We are an extension of your GP practice offering extra appointments during practice hours, in the evenings and at weekends.
CBC Director and
Clinical Lead of Urgent Primary Care
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