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The Bureau team provide back office support to GP practices in Gateshead. Our team work remotely from our head office to help with the ever-growing need for GP surgery space.  


We currently provide two core services:


Document management

This service provides bespoke clinical coding and triage of all clinical correspondence received by the practice. Our specialist coding team process all inbound patient documents that are sent into GP practices. We then forward these on to the appropriate clinician/team as appropriate for information or to action.


Call & Recall

This service provides support to manage chronic disease review invitations Our team manually check and validate lists of patients due their review, prepare and post the individualised invitations and then code the letters into the GP practice system.



What we do

What we do

What we do

The Governance Team have extensive specialist knowledge and we support all parts of the organisation in ensuring we operate legally, ethically and to a robust governance framework.


The Team support the Chief Executive, Directors and Divisional Leads with:

  • Contract Development And Management

  • Policies And Procedures

  • CQC Readiness

  • Incident Management

  • Complaints Management

  • Risk Management

  • Legal Compliance

  • Data Security And Protection Toolkit Completion

  • Data Protection Impact Assessment Completion

  • Maintenance Of Record Of Processing Activities

  • Advice And Guidance On Collection, Storage And Sharing Of Information

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  • Complaints and Compliments
    If you are dissatisfied with CBC Health Federation or any of the services we deliver, you can complain. You can also let us know if you think there is something we have done well. We aim to provide the best possible experience for our service users in all of the services we provide. If you think we should have done something differently in how we have handled your care, or how we have treated you, please let us know. Our Urgent Primary Care Services, comprising GatDoc and Enhanced Access, are services we provide on behalf of general practices in Gateshead. We also provide Pharmicus, Spriometry and Vaccination services. Our services are delivered from different locations within Gateshead. Information about our services can be found on this website. Complaints For more information about our complaints process, click below for details. Compliments If you think there is something we have done well, please tell us. Our process for dealing with compliments is less formal, and we would be happy to hear from you. You can email us at, or complete the compliment form here.
  • Data Protection Impact Assessments (DPIAs)
    Under the UK General Protection Regulation (UK GDPR), we are required to undertake DPIAs to help us analyse, identify and minimise any data protection risks of our data processing activities. It is a key part of our accountability obligations and a legal requirement, particularly where something is likely to result in a high risk to the rights and freedoms of individuals. DPIAs increase awareness of privacy issues and data protection rights at the early stages allowing us to adopt a data protection by design approach. We will consider undertaking a DPIA for any new data processing activities we are considering or any changes to existing processes. If you would like a copy of a DPIA we’ve carried out, you can submit a request to our Quality and Governance Team,
  • Our Privacy Notices
    Website Privacy Notice Your privacy is extremely important to us. Our privacy notice tells you what we do with your data, why we use it, who we share it with and how long we keep it. As it’s your data you have the right to know what’s happened with it, the types of data we hold about you, and how long we keep It will depend on your relationship with us and the reasons why we have it. Personal data is information that could identify you. We have to have a valid reason to use your data. Your rights are important and are explained in full in our Fair Processing Notice. For full details on how we use your personal data, your rights and how you can contact us, you can find our fair processing notice on our website. We only use the information you provide about yourself when using this website to answer your enquiry or to help us to improve our service to you. We do not share this information with any third party unless it is necessary to answer your enquiry if that enquiry requires the involvement of a third party. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. CBC Health Federation - Fair Processing Notice Please view the document linked below for more information Urgent Primary Care - Fair Processing Notice Please view the document linked below for more information Workforce Solutions - Privacy Notice Please view the document linked below for more information
Kate Watson, Governance Lead

Kate Watson

Quality & Governance Lead  

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