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Telephone calls to some incoming and outgoing lines are recorded for training and monitoring purposes.  These electronic sound files can provide useful information in the event of a complaint or claim.  Recordings are made, stored and disclosed under the provisions of the relevant legislation.  Under the provisions of the General Data Protection Regulation (GDPR), you have the right to be provided with copies of information that is held about you and this includes recordings of telephone calls.  To access such information, you must submit a Subject Access Request to: cbchealth.governance@nhs.net or at the above address. 

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