Site Help

If you encounter any accessibility issues with this website, please let us know at contactus@cbchealth.co.uk

 

Please note that we cannot guarantee the accessibility of third party websites, documents and multimedia content that we may link to.

Font Sizes

You may change the display font size to your preference using your browser:

 

  • Internet Explorer users: Select View > Text size, and then your preferred size.

  • Mozilla Firefox users: Select Tools > Options > Content > Fonts & Colours then your chosen size.

  • Opera: Select Tools > Preferences > Web pages > Normal font then your chosen size.

  • Safari: Select Safari > Preferences > Appearance then your chosen font and size.

  • Note: other browsers may vary.

Disclaimer & Copyright

Copyright
Copyright CBC Health 2016. All rights reserved. All copyright and other intellectual property rights in all text, images, sounds, software and other materials on this site are owned by CBC Health Limited and affiliated companies, or are included with permission of the relevant owner.

Content
The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy completeness or fitness for any particular purpose or any site linked to it. Save to the extent that such limitation is not permitted under English law neither CBC Health Limited, nor any of its affiliates, nor employees shall be liable for any loss, damage or expense arising in contract, tort or otherwise out of any reliance on information contained in this site, access to or use of or inability to use this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

Use
Your information and activity on this site must not:

  • Be false, inaccurate or misleading;

 

  • Be in breach of any applicable laws, regulations, licences, or third party rights;

 

  • Interfere in any way with the proper working of the site and in particular you must not circumvent security, tamper with, hack into or disrupt the operation of the site or surreptitiously intercept, access without authority or expropriate any system, data or personal information as defined in the Data Protection Act 1998.


This site is intended normally to be available 24 hours a day and 7 days a week. CBC Health Limited will not be liable for any failure to achieve this level of availability.

The site may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair or for reasons beyond the control of CBC Health Limited.

You agree to fully reimburse CBC Health Limited in respect of all losses, costs, actions, claims, and liabilities incurred by CBC Health Limited or its affiliates as a result of any breach or non-observance by you of these terms or any data submitted by you to us.

CBC Health Limited will make all reasonable attempts to exclude viruses (and similar destructive devices) from the site but cannot guarantee the exclusion of viruses (and similar destructive devices) and you should take appropriate steps in respect of this risk.

Linked sites
At various points throughout the site you may be offered automatic links to other Internet sites relevant to a particular aspect of this site. This does not indicate that CBC Health Limited or affiliates are necessarily associated with any of these other sites or their owners. While it is the intention of CBC Health Limited that you should find these other sites of interest, neither CBC Health Limited nor its affiliates nor their employees shall have any responsibility or liability of any nature for these other sites or information contained in them.

These terms shall be governed by and construed in accordance with English Law and each party to these terms submits to the exclusive jurisdiction of the English Courts.

Use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task

 

  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested

 

  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.


We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.


 

How to Complain

If you wish to complain about any of the services provided by CBC Health, you can do so using one of the following ways:

 

By telephone: 0191 4977710 and asking to speak to the Quality & Governance Facilitator

 

In writing to:

 

CBC Health Ltd

Quality & Governance Facilitator

Building 7 Queens Park

Queensway North

Team Valley

Gateshead

NE11 0QD

 

 

Note: that complaints about services provided by CBC’s GP practices should be addressed to the Practice Manager in the first instance, who will be best-placed to deal with the problem.

 

The arrangements for dealing with practice-related complaints and contact details can be found on the practice website

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© 2017 CBC Health Limited

Tel: 0191 497 7710

Building 7, Queens Park, Queensway North, Team Valley, Gateshead, NE11 0QD