Pharmicus Hub

The Pharmicus Hub

The Pharmicus Hub provides GP practices with a remote, flexible service delivered by experienced Pharmacists and Pharmacy Technicians. We support a wide range of medication-related tasks, including processing medication requests, conducting medication reviews, updating clinical correspondence, and ensuring that drug monitoring requirements are met and kept up to date. Our service is designed to reduce the administrative burden on the practice and pressure on GP time by managing this workload efficiently and reliably.

Before any work is undertaken, a proforma. specific to each practice is agreed between the Prescribing Lead and Practice Manager. This provides the practice the opportunity to make the hub service bespoke to your specific needs, maximising efficiency and quality outcomes.

The Pharmicus Hub is operated remotely by our dedicated team of Pharmacists and Pharmacy Technicians. The team securely accesses GP practice systems via an NHS-approved connection, ensuring patient data is managed safely and confidentially.

Daily workloads are coordinated each morning using our internal tracking system, which incorporates a traffic-light urgency framework. This enables the team to prioritise and resolve urgent requests promptly before progressing to scheduled daily tasks. The tracker is updated continuously throughout the day to ensure that time-sensitive queries are identified and addressed as quickly as possible. Our team works collaboratively to deliver a responsive and efficient service.

Hub staff are available for direct contact between 8:30am – 12.30pm and 1pm - 4:30pm, Monday to Friday (excluding bank holidays), to assist with time-sensitive queries or provide urgent support.

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Hub Pharmacist Technicians

Our Pharmacy Technicians are responsible for reconciling clinical documentation with patients’ medication records. This includes discharge summaries, clinical correspondence, shared care requests, and other relevant documents.

Where queries or follow-up actions are required, Pharmacy Technicians liaise directly with patients, hospitals, and community pharmacies. They also work closely with our experienced Pharmacists, and are able to promptly escalate queries, when clinical input is required.

Hub Pharmacists

Our Pharmacists manage medication requests and related queries received from patients, community pharmacies, and GP practices. Any issues identified are resolved before medication requests are returned to the GP practice workflow, providing reassurance that all queries have been appropriately addressed before reaching the prescriber. Our Pharmacists also provide ongoing clinical support and guidance to the Pharmacy Technician team.

As part of the service, our Pharmacists also deliver medication review clinics to support GP practices and improve patient outcomes. These clinics focus on optimising medicines, addressing polypharmacy, improving adherence, and identifying potential safety issues. Reviews are conducted in line with current national clinical guidance and agreed practice protocols, with clear recommendations documented and communicated back to the GP practice for continuity of care.

Benefits

Remote delivery enables more effective use of on-site clinic space
Positive impact on GP work-life balance
A proven and cost-effective way to save practice time and resources
Reduction in GP administrative workload
Comprehensive management of non-standard prescription requests
Full coverage of hospital communications, medication changes, and discrepancies

Enables increased focus and continuity in patient care
Significant reduction in locum reliance and associated costs
Reliable and consistent cover with service unaffected by staff absences e.g. annual leave, sickness cover and maternity leave
Short term flexible service available to cover in house practice absences e.g. maternity and sickness leave.

If you would like to learn more about how The Pharmicus Hub can support your practice, please get in touch with our Hub Lead Sandy at cbchealth.hub@nhs.net